Support tickets

Opening a ticket, adding screenshots, following the conversation and what happens to tickets over time.

A support ticket about the order of CV sections is opened and given a reference. The tickets list and an earlier conversation with a reply from the support team are then shown. — Open a support ticket and follow the conversation until it is sorted. Watch Get help at full size

Opening a ticket

Go to Support in the footer and choose Open a support ticket. Pick what it is about, add a subject and describe the problem. You do not need an account: without one, give your name and email address.

Messages can use Markdown: **bold**, *italics*, `code`, lists and links. A counter shows how many of the 5,000 characters you have used.
Attach up to three screenshots of 5 MB each. Only you and the support team can see them.
Never include a password or a sign-in code. Nobody who works on Vitafolio will ever ask for one.

Following the conversation

Each ticket gets a reference such as VF-1042 and a confirmation email. Signed in, find every ticket under Your tickets in your account menu. Without an account, use the private link in the email: keep it, as it is the only way to reach the ticket.

You are emailed when the support team replies. A ticket shows Open while it waits for the team, Waiting on you after a reply and Resolved once it is sorted. Replying reopens it.

What happens to tickets

A resolved ticket closes after 14 days without a reply. A closed ticket is deleted with its screenshots one year after its last message. Deleting your account deletes its tickets straight away.